Thank
you, for using AirRattle.com as your premier airsoft discount supplier. We
offer the lowest price in the United States backed by our 110% guarantee. We
guarantee the most friendly and helpful customer service in America. We guarantee
that the product will arrive in condition or we will either exchange for new
item or return the full purchase price of the product when the item is returned.
Orders
and Shipping Policy:
All orders will
ship within 24 hours (except holidays and weekends). We are closed
Saturdays and Sundays. We Ship same day for orders placed before 12PM EST
Monday through Friday.
Once your item
is shipped a confirmation email will be sent containing your tracking
number, but if you have any additional questions please feel free to
email us.
All purchasers
must be 18 years old or older.
Please provide a
valid street address as FedEx does not ship to PO boxes.
We will ship to
the cardholders billing address only, unless the buyer has emailed us for
an exception. This measure is taken to help the fight on credit card
fraud.
HI, AK, and PR
(No free shipping) must pay surcharges for shipping. Sorry no shipping
outside the USA.
If you are
having your item shipped within the state of Ohio, sales tax will be
charged.
Any coupon or
discount codes must be applied before your shopping cart checkout process
is complete.
Credit cards are
billed as soon as the order is placed (Thank you for your order).
Orders that have
a total weight under 2 lbs. may be sent USPS
International Shipping
Once you have created your shopping Cart, choose the “International Customers…Click here to pay” button. You will be automatically transferred to our Secure International Partners Checkout page where you will be provided with international shipping costs as well as duties and taxes for your shipment.
Upon completion of your order, your credit card will be charged for the entire purchase. We will ship the goods to our partners Global Distribution Facility where they will process the order and transport the goods to your international address. There are no additional fees or registration processes with this service.
NOTE: All payment, shipping, or return requests should be submitted to: Support@BongoUS.com
We provide 14 Day
coverage of your item against any and all manufacture defects for items
that do not come with a manufacturer’s warranty. The 14 Day coverage starts
when the tracking number shows the order has been delivered. Buyers must
email us within 14 Days to be eligible for an item to be returned with an
RMA number. Items can only be returned if all items it originally came
with are returned as well. Your item will be returned for repair, an
exchange of a new one if repair is not feasible, or store credit will be
issued if our valued customer does not want a new replacement. In the
event a new replacement is not available then store credit will be issued.
Shipping of the returned item is to be provided by the buyer. If your item
is found returned for misuse the item will be held for 2 weeks so buyer
can pay for return shipping. If buyer does not pay for return shipping
within 2 weeks the item in question will be disposed of. Airrattle Inc. is
not responsible for returned items being lost in the mail. We suggest you
have a valid form of tracking and hold on to it until your case is closed.
If a buyer
orders the wrong product and wishes to return this product in brand new
unopened condition he or she may do so within 48 hours of receipt. Once
the item/items are found returned correctly you will be eligible for a
refund minus the shipping fee and a 25% restocking fee.
Shipping charges
are non-refundable.
Items with
manufacturer warranties will need to be returned to them for
repair/replacement and not to us. If you cannot locate the warranty
contact information in the box please email us and we will provide it for
you.
Any battery or
charger included with an item is not covered by our return policy. It is
highly recommended to purchase a smart charger to prevent battery
overcharging and possibility of damages that can result from an
overcharged battery.
Free promotional
items where FREE, so they do not qualify for returns or replacement.
If the package
is refused the buyer will be responsible for the 25% restocking fee and
initial shipping cost.
All “Boneyard”
Items are sold As-Is without warranty or return.
Warranty
Information:
Warranties do
not cover accidental misuse or abuse!
Many of our
items carry manufacturer warranties that provide coverage anywhere from 30
days to 1 year against manufacture defects and are honored thru them only!
A warranty from
the manufacture will be returned to them not Airrattle Inc. Please contact
us and we will be more than happy to help you with your return to them in
any way we can. We cannot control the outcome of their decision; we are
not liable for the return if denied by the manufacture (they are more than
fair). Buyer will be required to pay shipping cost for factory warranties
both ways as stated in their fine print.
Non-Returnable Items:
Consumables
(BBs, Gas, CO2, Batteries, Etc.).
Item taken apart
or modified and any way.
Unreasonable use
or mishandling.
Failed proper
care, handling, lubricants, and/or maintenance (including fuse replacement,
overcharging your battery and/or motor height adjustment).
Usage outside of
or not pertaining to instructions from the owner's manual.
Covered up or
modified orange tip
Foreign matter
to inner or outer components.
Use of low quality
BB's or reuse of BB's. (BB’s purchased at a supermarket/sporting goods
store will fall in this category).
Item has been in
or has water, rusted, corroded, painted, humid areas, or altered.
Airrattle Inc.
reserves the right to determine what is defined as unreasonable or
excessive wear and tear or use with products.
Specials
and Promos
To Qualify for
Specials/Promos orders must meet a specific total that does not include
shipping.
All free items/Coupon Codes
are the responsibility of the buyer to (Add In Cart) before
checkout is complete.
Buyers must pay
a shipping and handling fee if requesting promotional items to be shipped
separately.
If you do not
want any promotional items simply do not add them to your cart before
checking out.
All Promotional
items are free so they do not qualify for replacement/returns
FREE Promotional
products are not valid with most discount codes. You may pick the physical
items or the money savings (but not both) in most cases.
To
Return Your Product/s: Please log into your account on
www.airrattle.com. Click on "My Account" at the top of the
screen, under "My Orders" click on "Return Items".
To Contact Us About Our Website Policies & or Terms &
Conditions:
airrattlesupport@gmail.com
To
read our full "Terms Of Use" you agree to by using this site please
refer to the Terms & Conditions link below under "Helpful
Info".
By shopping with airrattle.com you
agree to accept the policies listed above, and "terms of use" in full
of this site.
