Policies & Returns
Our Guarantee To You:
When shopping at the AirRattle.com, one of the largest airsoft retailers in the nation, you are guaranteed to receive the lowest price, best customer service, and fastest shipping time! We are happy to provide a
30+ Day Warranty and 110% Price Match Guarantee. Our knowledgeable and professional customer service team is eager to provide you with any assistance you may need. We guarantee our products will arrive to you in brand new working condition. AirRattle, is committed to providing civilians and government agencies with the highest quality airsoft products for your training or skirmish needs.
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- All purchasers must be 18 years old or older.
- All orders will ship within 24 hours (except holidays and weekends). We are closed Saturdays and Sundays. We ship same day for orders placed before 12PM EST Monday through Friday!
- Once your item is shipped a confirmation email will be sent containing your tracking number.
- Orders must have a valid street address as the shipping address on your order. We ship by FedEx and they can not deliver to PO boxes.
- We ship to the cardholders billing address only to protect customers from credit card fraud. Please contact us for shipping address exceptions.
- Regrettably, Hawaii, Alaska, and Puerto Rico do not qualify for free shipping and must pay surcharges for shipping.
- All sales shipped to an Ohio address will be charged Sales Tax.
- All coupon or discount codes must be applied before your shopping cart checkout process is complete.
- Credit cards are billed as soon as the order is placed.
- Orders that have a total weight under 2 lbs. may be shipped by USPS.
Specials and Promos:
- Some specials/promos require orders to meet a specific dollar amount. This does not include shipping charges.
- All coupons must be applied to the order before checkout is completed.
- All free items must be added to the cart before checkout is completed. If free items were not added to the order, customers may pay for them to be shipped separately.
- All free promotional items do not qualify for replacement/returns.
- Some specials and discounts can not be combined with the FREE Promotional products.
AirRattle is proud to offer you a comprehensive 15/30+ Day Hassle Free Return Policy! If you are not 100% satisfied with your purchase from Airrattle.com, please contact us. Returns must be unused, in the state you received them, and in the original unopened packaging. Items received in used or opened condition are will subject to our standard buyback fee. Buyers wanting a refund for their purchase must contact us within 15 days after receiving their order. Buyers have up to 30 days to return unopened products for store credit. Is your item not working properly? Don't worry we've got you covered! All items that are defective are covered too. If you are having an issue with the product you purchased from us we have a knowledgeable staff to assist you in the right direction. All items are warrantied for at least 30 days. Customers may choose to receive a refund or store credit if they notify us within 15 days of receipt of the defective product. You can return any defective item back hassle free within 30 days for repair or replacement. If you believe that your item is defective, please let us know and we will be more than happy to troubleshoot the issues that you are having! Please note: shipping charges are not refundable and buyer is responsible for return shipping.
For additional help, please email us anytime: [email protected]
Call us: 740-625-0001 M-F 9am-5pm EST